Outage in Kaltura

API, Upload and Playback degradation

Resolved Minor
July 02, 2025 - Started about 24 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
Components affected
Kaltura Upload Process Kaltura Transcoding Kaltura Live Kaltura Playback Kaltura API
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 07/02/2025 08:00PM

The issue has been resolved and we are closing this incident.

MONITORING about 23 hours ago - at 07/02/2025 02:25PM

We are continuing to monitor for any further issues.

MONITORING about 23 hours ago - at 07/02/2025 02:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 24 hours ago - at 07/02/2025 02:11PM

We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

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