Outage in Kaltura

Live and Webcasting degradation

Resolved Minor
September 15, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.
Components affected
Kaltura Live

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 08:09PM

The incident affecting Europe viewers has been resolved.

MONITORING about 1 month ago - at 09/15/2025 06:22PM

A fix has been implemented and we are monitoring the results (Europe users only-no other regions affected.)

INVESTIGATING about 1 month ago - at 09/15/2025 05:56PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/15/2025 05:55PM

We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

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