Outage in Kaseya

Performance Degradation- Passly US

Resolved Minor
April 16, 2024 - Started 8 months ago - Lasted 2 days

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Outage Details

We are currently experiencing performance issues on Passly-US server. Our team is working to restore the functionality at this time.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team
Components affected
Kaseya Passly
Latest Updates ( sorted recent to last )
8 months ago - at 04/16/2024 02:08PM

We are currently experiencing performance issues on Passly-US server. Our team is working to restore the functionality at this time.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/16/2024 04:26PM

Operations and development teams are continuing to work the issue. Performance is still impacted. Next update is scheduled for 1:15PM EDT

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/16/2024 05:45PM

Performance has improved slightly, however some customers may still see degradation. The teams continue to work on the issue. The next update is scheduled for 2:30PM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/16/2024 06:36PM

Performance continues to improve, however some customers may still see degradation on some pages/functionality. The teams continue to work on the issue. The next update is scheduled for 4:00PM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/16/2024 08:13PM

Performance now partially degraded, however some customers may still see slow activity on some pages/functionality. The teams continue to work on the issue. The next update is scheduled for 5:30PM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/16/2024 09:49PM

Performance remains partially degraded. The teams continue to work on the issue. The next update is scheduled for 7:00PM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 12:56AM

Performance on the Passly US instance has improved where the customers should see fewer issues. However, it is still below normal levels. The teams will be continuing to work the issue overnight (EDT) and we will update the status as further information becomes available.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 12:32PM

Performance on the Passly US instance has improved where customers should see fewer issues. However, it is still below normal levels. The teams will be continuing to work and next update is scheduled for 9:15 AM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 02:17PM

Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. Next update is scheduled for 11:30 AM EDT
We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 03:40PM

The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 1:00PM EDT

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 05:30PM

The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 3:00PM EDT

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 07:29PM

The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 5:00PM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 09:48PM

The Passly US instance performance continues to be impacted and customers may see offline errors over the next several hours as the team continues to make changes to resolve the issue. This page will be updated at 7:15PM EDT.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

8 months ago - at 04/17/2024 11:37PM

The Passly US instance performance has improved to normal levels. The team will continue to monitor the situation to ensure the issue is resolved.

We apologize for any inconvenience caused.

- Kaseya Cloud Operations Team

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