Outage in Kaseya

UTMSP - Service disruption with 504 Gateway Time-out error

Resolved Major
January 20, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing an issue with the UTMSP backup (http://login.backup.net). Users may notice "504 Gateway Time-out errors" when attempting to access the UI. Our team is actively working to identify and resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding. - Cloud Operations Team
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 01/20/2025 01:02PM

This incident has been resolved.

INVESTIGATING 16 days ago - at 01/20/2025 11:21AM

We are currently experiencing an issue with the UTMSP backup (http://login.backup.net). Users may notice "504 Gateway Time-out errors" when attempting to access the UI.
Our team is actively working to identify and resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may cause.
Thank you for your patience and understanding.

- Cloud Operations Team

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