Outage in Kaseya

Datto BCDR - Devices running the latest build may generate incorrect S.M.A.R.T. hard drive alerts, even when the drives are functioning properly.

Resolved Minor
April 15, 2025 - Started about 2 months ago - Lasted 10 days
Official incident page

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Outage Details

We are aware of a problem where BCDR devices running the latest device OS (IBU version) are generating inaccurate alerts for 'Calibration_Retry_Count / Spin_Retry_Count' smartctl attributes even when the drives are functioning properly. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/25/2025 01:29PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/23/2025 08:20PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/15/2025 06:22PM

We are aware of a problem where BCDR devices running the latest device OS (IBU version) are generating inaccurate alerts for 'Calibration_Retry_Count / Spin_Retry_Count' smartctl attributes even when the drives are functioning properly.



The Kaseya R&D Team has identified the issue and is working towards a resolution.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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