Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Resolved Minor

May 18, 2026 - Started 5 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 65-hour period. The Kaseya R&D team identified the root cause and implemented fixes to restore normal backup success rates. The incident was fully resolved after monitoring confirmed that backup performance had returned to normal levels.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/21/2026 01:22PM

This incident has been resolved.

MONITORING 4 days ago - at 05/19/2026 12:32PM

Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.

MONITORING 5 days ago - at 05/18/2026 10:25PM

Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.

IDENTIFIED 5 days ago - at 05/18/2026 08:15PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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