Endpoint Backup v2 – Assets Reporting Offline; Backups and Restores Unavailable

This incident has been resolved.

The fixed agent version has been rolled out to production, and Endpoint Backup v2 services have been restored. Assets are reporting correctly in UniView, and backup, restore, BMR, and agent registration operations are functioning as expected. Scheduled backups have resumed and will run at their next scheduled time.

We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support.

We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.

We are continuing to work on a fix for this issue.

We are continuing the rollout of the fixed agent version to production.

The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.

We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.

The R&D team identified the issue, and developed a fix.

The change is currently being tested before proceeding with the rollout to production.

We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.

There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.

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