Outage in Kaseya

Datto SaaS Protection - New customer onboarding is unavailable

Resolved Major

June 05, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection Partners experienced a 1.3-hour outage where they were unable to onboard new customers through the Partner Portal due to system errors. The Kaseya R&D team identified the root cause and deployed a fix to restore the onboarding service. The incident was fully resolved after monitoring confirmed the service was working properly.

We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error. The Kaseya R&D Team has identified the issue and they are actively working on a fix. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 06/05/2026 03:58PM

This incident has been resolved.

MONITORING 1 day ago - at 06/05/2026 03:47PM

A fix for the issue has been deployed and the SaaS Protection onboarding service has been restored.

IDENTIFIED 1 day ago - at 06/05/2026 03:19PM

A fix for this issue has been tested and is being prepared for release.

IDENTIFIED 1 day ago - at 06/05/2026 02:38PM

We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error.

The Kaseya R&D Team has identified the issue and they are actively working on a fix.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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