Outage in Kaseya

Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable

Resolved Major

June 03, 2026 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection partners experienced a major outage preventing them from onboarding new tenants, while the status page within the Datto Partner Portal was unavailable and returning 500 errors. The Kaseya R&D team identified and deployed a fix after 3.2 hours, restoring both onboarding functionality and Partner Portal access.

We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error. The Kaseya R&D Team is actively working to address the problem. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 06/03/2026 02:32PM

This incident has been resolved.

MONITORING 3 days ago - at 06/03/2026 01:51PM

A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.

IDENTIFIED 4 days ago - at 06/03/2026 12:42PM

Our R&D team has identified the issue and are actively working to deploy a fix.

INVESTIGATING 4 days ago - at 06/03/2026 11:25AM

We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error.

The Kaseya R&D Team is actively working to address the problem.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Latest Kaseya outages

Datto SaaS Protection - New customer onboarding is unavailable - 1 day ago

Autotask PSA - LR, UKLR, UK01, UK02, UK03, EU1, DE1 - Intermittent Error Messages - 3 days ago

Datto Endpoint Backup for PC - Degraded Offsite Performance for Cloud Siris 246891 - 3 days ago

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-126' - 8 days ago

Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView - 10 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook