Outage in Kaseya
Datto SaaS Protection - Backup performance degradation for various services on pod multiple pods
Resolved MajorIncident Report
Summary AI Generated
Kaseya Datto SaaS Protection experienced backup performance degradation for SharePoint across three pods (gbe2-pod-0, gbe2-pod-1, and use1-pod-4), affecting multiple customers for approximately 44 hours. The R&D team investigated and implemented a fix, with pods showing improvement before full resolution. The incident was fully resolved on July 13, 2026.
We are aware of a problem where some customers across multiple pods are experiencing backup performance degradation for various services. The affected pods and services are listed below.
'gbe2-pod-0' - SharePoint
'gbe2-pod-1' - SharePoint
'use1-pod-4' - SharePoint
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/13/2026 12:26PM
This incident has been resolved.
MONITORING
8 days ago - at 07/12/2026 12:13PM
A fix has been implemented and we are monitoring the results. Several pods have shows signs of improvement.
INVESTIGATING
9 days ago - at 07/11/2026 04:07PM
We are aware of a problem where some customers across multiple pods are experiencing backup performance degradation for various services. The affected pods and services are listed below.
'gbe2-pod-0' - SharePoint
'gbe2-pod-1' - SharePoint
'use1-pod-4' - SharePoint
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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