Outage in Kaseya
Intermittent 500 Errors in Datto Partner Portal for Backup Products.
Resolved MajorIncident Report
Summary AI Generated
**Kaseya – Datto Partner Portal 500 Errors | ~1.7 Hours** Customers experienced intermittent 500 errors when accessing Backup products within the Datto Partner Portal (DPP). The Kaseya R&D team investigated and implemented a fix within approximately 1.5 hours of the incident being identified. The incident was fully resolved roughly 23 minutes after the fix was applied.
We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/24/2026 10:29AM
This incident has been resolved.
MONITORING
3 days ago - at 07/24/2026 10:06AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 07/24/2026 08:47AM
We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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