Outage in Kaseya
VSAX - EMEA/APAC - Intermittent 500 errors and offline devices
Resolved MajorIncident Report
Summary AI Generated
Kaseya VSA X experienced intermittent 500 internal server errors and offline devices affecting customers hosted on EMEA and APAC app servers for approximately 8 hours. Engineering identified the root cause and deployed a fix to APAC and EMEA servers in sequence, requiring active users to re-authenticate upon resolution. The incident was fully resolved after monitoring confirmed the fix was effective.
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.
The Kaseya Engineering Team has identified the issue and working towards a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/24/2026 09:23PM
This incident has been resolved.
MONITORING
2 days ago - at 07/24/2026 08:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 07/24/2026 03:46PM
The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA
Those that are online during this change will need to login again as they will be kicked out the system.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
IDENTIFIED
3 days ago - at 07/24/2026 01:27PM
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.
The Kaseya Engineering Team has identified the issue and working towards a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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