Outage in Kaseya
Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created
Resolved MajorIncident Report
Summary AI Generated
**Kaseya Autotask PSA – Inbound Email Processing Outage** For approximately 2.7 hours, the inbound email parser failed to create tickets and related items in Autotask PSA for users on the DE1 and EU1 zones. Kaseya Engineering deployed a fix, after which the system processed the backlog of queued emails before returning to real-time processing. The incident was fully resolved with no further delays.
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 09/14/2026 11:57AM
The system finished processing the remaining items in the queue, and the Incoming Email Processing is currently creating designated items in real time.
This incident is resolved.
MONITORING
about 4 hours ago - at 09/14/2026 11:23AM
The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
MONITORING
about 4 hours ago - at 09/14/2026 10:40AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 6 hours ago - at 09/14/2026 09:21AM
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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