Outage in Kaseya

Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details

Major

September 14, 2026 - Started about 2 hours ago
Official incident page

Incident Report

We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details. The Kaseya Engineering Team is actively investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING 11 minutes ago - at 09/14/2026 02:51PM

Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.

INVESTIGATING 32 minutes ago - at 09/14/2026 02:30PM

We are continuing to investigate this issue.

INVESTIGATING about 2 hours ago - at 09/14/2026 12:46PM

We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.

The Kaseya Engineering Team is actively investigating this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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