Outage in Kaseya
Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation
Resolved MinorIncident Report
Summary AI Generated
A subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region experienced intermittent connectivity issues, impacting backup and recovery operations. The incident lasted approximately 3.3 hours, during which Kaseya Engineering identified the root cause and implemented a fix. The incident was fully resolved within the same day.
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/16/2026 04:28PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 09/16/2026 01:56PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 09/16/2026 01:14PM
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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