Outage in Kaseya

VSA9 - Service Disruption - remotecarece3

Resolved Minor

September 17, 2026 - Started about 12 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Kaseya VSA9 experienced a service disruption on the remotecarece3 instance lasting approximately 2.1 hours, during which administrators were unable to log in to the UI. A fix was implemented and monitored before the incident was fully resolved.

We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Cloud Operations Team

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 09/17/2026 09:34AM

This incident has been resolved.

MONITORING about 11 hours ago - at 09/17/2026 07:59AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 12 hours ago - at 09/17/2026 07:33AM

We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time.

We apologize for any inconvenience.

- Cloud Operations Team

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