Outage in Kaseya
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Resolved MajorIncident Report
Summary AI Generated
**Kaseya Autotask experienced a major ~5-hour outage affecting multiple services across all regions.** The incident impacted LiveMobile access on Android devices, caused certificate errors on autotask.net, and disrupted the Datto RMM integration — preventing ticket creation, blocking access to integration settings, and stopping new monitor creation when configured to create tickets. Engineers deployed two successive fixes to address the issues, with full resolution confirmed after approximately five hours.
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/28/2026 06:17PM
This incident has been resolved.
MONITORING
7 days ago - at 09/28/2026 05:08PM
Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
MONITORING
7 days ago - at 09/28/2026 03:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 09/28/2026 02:39PM
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
INVESTIGATING
7 days ago - at 09/28/2026 01:28PM
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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