Outage in Keeper

SMS delivery in US Data Center

Resolved Minor

June 02, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating SMS delivery issues in the US Data Center.

Components affected

Keeper Web Vault Keeper Android Keeper iOS

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/02/2023 11:21PM

Amazon has resolved the issue.

IDENTIFIED almost 2 years ago - at 06/02/2023 10:45PM

AWS acknowledged that they are having some SMS delivery problems. We have routed SMS delivery to email temporarily.

IDENTIFIED almost 2 years ago - at 06/02/2023 10:45PM

Amazon AWS is having an SMS delivery outage. They are working on it. We have temporarily routed SMS codes to email. Please check your email to receive the code.

INVESTIGATING almost 2 years ago - at 06/02/2023 10:23PM

We are investigating SMS delivery issues in the US Data Center.

Latest Keeper outages

File attachment download errors for new files - about 1 month ago

Keeper vault login errors - about 2 months ago

T-mobile SMS delivery issues in US - 3 months ago

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