Outage in Keeper

SMS 2FA delivery in the US data center

Resolved Minor

September 28, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating SMS 2FA delivery in the US data center

Components affected

Keeper Admin Console Keeper Web Vault Keeper Desktop App Keeper iOS Keeper Android

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/28/2023 09:13PM

Amazon AWS has resolved their SMS delivery issue to Verizon customers.

IDENTIFIED over 1 year ago - at 09/28/2023 07:41PM

SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

IDENTIFIED over 1 year ago - at 09/28/2023 07:26PM

INVESTIGATING over 1 year ago - at 09/28/2023 07:06PM

We are investigating SMS 2FA delivery in the US data center

Latest Keeper outages

T-mobile SMS delivery issues in US - about 1 month ago

timeouts and slow load times - 5 months ago

KSM Java SDK Errors (affecting Connection Manager) - 8 months ago

T-mobile SMS delivery of 2FA codes - 9 months ago

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