Outage in Keeper

SMS 2FA delivery in the US data center

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating SMS 2FA delivery in the US data center
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/28/2023 09:13PM

Amazon AWS has resolved their SMS delivery issue to Verizon customers.

IDENTIFIED about 1 year ago - at 09/28/2023 07:41PM

SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

IDENTIFIED about 1 year ago - at 09/28/2023 07:26PM

SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

INVESTIGATING about 1 year ago - at 09/28/2023 07:06PM

We are investigating SMS 2FA delivery in the US data center

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