Outage in Kentik

Outbound Email Service

Resolved Major
March 19, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are actively investigating an issue with outbound emails from the Kentik portal. Services such as password resets, creating users, or scheduled reports are currently non-functional.
Components affected
Kentik Web Portal

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/19/2025 08:12PM

The issue has been resolved and all portal email services are functioning accordingly.

IDENTIFIED 8 months ago - at 03/19/2025 04:03PM

We have identified the root cause and are working on a resolution. Services should resume shortly.

INVESTIGATING 8 months ago - at 03/19/2025 03:03PM

We are actively investigating an issue with outbound emails from the Kentik portal. Services such as password resets, creating users, or scheduled reports are currently non-functional.

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