Outage in Kentik

Outbound Email Service

Resolved Major
March 19, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are actively investigating an issue with outbound emails from the Kentik portal. Services such as password resets, creating users, or scheduled reports are currently non-functional.
Components affected
Kentik Web Portal
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/19/2025 08:12PM

The issue has been resolved and all portal email services are functioning accordingly.

IDENTIFIED 3 months ago - at 03/19/2025 04:03PM

We have identified the root cause and are working on a resolution. Services should resume shortly.

INVESTIGATING 3 months ago - at 03/19/2025 03:03PM

We are actively investigating an issue with outbound emails from the Kentik portal. Services such as password resets, creating users, or scheduled reports are currently non-functional.

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