Outage in Kentik

US Portal Degradation

Resolved Major

February 17, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.

Components affected

Kentik Web Portal Kentik Flow Ingest Kentik Query

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/18/2026 01:57AM

This incident has been resolved.

MONITORING 1 day ago - at 02/17/2026 11:16PM

We are continuing to recover services related to flow ingest and query.

MONITORING 1 day ago - at 02/17/2026 10:30PM

Our underlying inter site transport has been restored, and we are monitoring recovery of all services.

IDENTIFIED 1 day ago - at 02/17/2026 09:51PM

Both redundant connections to a core site serving the Ashburn IAD US cluster are currently offline. Our engineers have been dispatched and are actively working to restore service. The Ashburn IAD US portal is unavailable at this time, and some data ingestion may be delayed or incomplete. We will provide regular updates until the US portal is fully restored.

IDENTIFIED 1 day ago - at 02/17/2026 09:06PM

Customer flow data and associated retention are not believed to be impacted at this time.

IDENTIFIED 1 day ago - at 02/17/2026 09:00PM

We have identified the source of the issue as an underlying network transport problem and are working to remediate. There is no ETA at this time. Updates will be provided.

INVESTIGATING 1 day ago - at 02/17/2026 07:43PM

We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.

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