Outage in Kentik
US Portal Degradation
Resolved MajorIncident Report
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/18/2026 01:57AM
This incident has been resolved.
MONITORING
2 months ago - at 02/17/2026 11:16PM
We are continuing to recover services related to flow ingest and query.
MONITORING
2 months ago - at 02/17/2026 10:30PM
Our underlying inter site transport has been restored, and we are monitoring recovery of all services.
IDENTIFIED
2 months ago - at 02/17/2026 09:51PM
Both redundant connections to a core site serving the Ashburn IAD US cluster are currently offline. Our engineers have been dispatched and are actively working to restore service. The Ashburn IAD US portal is unavailable at this time, and some data ingestion may be delayed or incomplete. We will provide regular updates until the US portal is fully restored.
IDENTIFIED
2 months ago - at 02/17/2026 09:06PM
Customer flow data and associated retention are not believed to be impacted at this time.
IDENTIFIED
2 months ago - at 02/17/2026 09:00PM
We have identified the source of the issue as an underlying network transport problem and are working to remediate. There is no ETA at this time. Updates will be provided.
INVESTIGATING
2 months ago - at 02/17/2026 07:43PM
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
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