Outage in Kevel

Degraded Performance in UserDB US-East-1

Resolved Minor
December 03, 2024 - Started 6 months ago - Lasted about 3 hours
Official incident page

Need to monitor Kevel outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kevel, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.
Components affected
Kevel Ad Serving
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/03/2024 02:54AM

This incident has been resolved.

MONITORING 6 months ago - at 12/03/2024 02:27AM

A resolution has been implemented and performance has been restored. We are continuing to monitor. Please note, if a customer received 500 type error during the degraded performance time, it means that the attempted update to UserDB failed and will need to be retried.

IDENTIFIED 6 months ago - at 12/03/2024 01:22AM

We've identified a potential resolution and are in the process of implementing and monitoring.

INVESTIGATING 6 months ago - at 12/03/2024 12:14AM

We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.

Latest Kevel outages

Delayed Ad Publication - about 10 hours ago
Ad Balancing & Publication Delays - about 1 month ago
We are currently investigating an issue with Kevel ad serving systems - 3 months ago
Increased Response Times for Events in EU Central 1 Region - 3 months ago
Degraded Performance in UserDB US-East-1 - 6 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook