Outage in Keycafe

2G/3G Connectivity disruption

Resolved Major
April 28, 2025 - Started 4 days ago - Lasted about 18 hours
Official incident page

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Outage Details

Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.
Components affected
Keycafe SmartBox
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/29/2025 01:11PM

This incident has been resolved.

MONITORING 3 days ago - at 04/28/2025 11:02PM

Most of the region's power has been restored, and Smartboxes are coming back online. We will continue to monitor the situation until everything is fully restored.

IDENTIFIED 4 days ago - at 04/28/2025 07:17PM

Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.

INVESTIGATING 4 days ago - at 04/28/2025 07:14PM

Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.

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