Outage in Keycafe
Incident Report – Key Release Issues
Resolved MinorIncident Report
We are investigating an issue affecting key pickups and remote releases on MS1, MS2, and MS3 SmartBox devices.
- The issue is related to a third-party service provider impacting release authorisations.
- Offline mode continues to function normally.
- Our team is working to restore service and will share updates as available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/13/2026 02:45AM
This incident has been resolved.
INVESTIGATING
3 months ago - at 02/13/2026 01:28AM
We are investigating an issue affecting key pickups and remote releases on MS1, MS2, and MS3 SmartBox devices.
- The issue is related to a third-party service provider impacting release authorisations.
- Offline mode continues to function normally.
- Our team is working to restore service and will share updates as available.
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