Outage in Keycafe

Partial cellular service outage

Resolved Minor
June 11, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions. Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Components affected
Keycafe SmartBox
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/11/2025 05:01PM

This incident has been resolved.

INVESTIGATING 2 days ago - at 06/11/2025 12:55PM

We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions.

Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Latest Keycafe outages

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2G/3G Connectivity disruption - about 2 months ago
Degraded cellular serveice affecting Key exchanges - 7 months ago
Service Interruption across Smartboxes and Applications. - 8 months ago
Service interruption across Smartboxes and Applications. - 8 months ago

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