Outage in Keycafe
Partial cellular service outage
Resolved MinorIncident Report
We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions.
Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/11/2025 05:01PM
This incident has been resolved.
INVESTIGATING
10 months ago - at 06/11/2025 12:55PM
We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions.
Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
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