Outage in Keycafe

Partial cellular service outage

Resolved Minor

June 11, 2025 - Started 8 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions. Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Components affected

Keycafe SmartBox

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/11/2025 05:01PM

This incident has been resolved.

INVESTIGATING 8 months ago - at 06/11/2025 12:55PM

We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions.

Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Latest Keycafe outages

Service Interruption Due to Upstream Network Issue - 3 months ago

SmartBox Connectivity Issue — AWS Outage - 4 months ago

Partial outage - Cellular network - 7 months ago

Degraded Database Performance - 8 months ago

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