Outage in Khoros

[Care] Performance degradation for a subset of customers in EMEA & US Region

Resolved Minor
May 30, 2024 - Started 19 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing a performance degradation with Care, affecting a subset of customers in the EMEA and US regions. As a result, agents may observe slowness when navigating through different modules in Care, delay in ingestion, or performance of any action on conversations, such as claiming and responding.
Components affected
Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/30/2024 09:14PM

This incident has been resolved

MONITORING 19 days ago - at 05/30/2024 04:52PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

IDENTIFIED 19 days ago - at 05/30/2024 04:29PM

We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.

INVESTIGATING 19 days ago - at 05/30/2024 04:02PM

We are experiencing a performance degradation with Care, affecting a subset of customers in the EMEA and US regions. As a result, agents may observe slowness when navigating through different modules in Care, delay in ingestion, or performance of any action on conversations, such as claiming and responding.

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