Outage in Khoros

[Care] Performance degradation for a subset of customers in US

Resolved Minor
May 31, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue and will keep you updated on the progress.
Components affected
Khoros AMER & APAC CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/31/2024 07:04AM

This incident has been resolved.

MONITORING 4 months ago - at 05/31/2024 05:47AM

The affected services have been restored and are working as expected. We will continue to monitor the services.

INVESTIGATING 4 months ago - at 05/31/2024 04:59AM

We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue and will keep you updated on the progress.

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