Outage in Khoros

[Care] Performance degradation for a subset of customers in US region

Resolved Minor
September 11, 2024 - Started 9 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may have noticed latency in content ingestion, searching, claiming & responding to conversation. We are already observing recovery for affected services, and we will update you once it is fully restored.
Components affected
Khoros AMER & APAC CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 09/11/2024 08:17PM

This incident has been resolved.

MONITORING 9 days ago - at 09/11/2024 07:10PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.

IDENTIFIED 9 days ago - at 09/11/2024 06:50PM

We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may have noticed latency in content ingestion, searching, claiming & responding to conversation.
We are already observing recovery for affected services, and we will update you once it is fully restored.

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