Outage in Khoros
[Marketing-Analytics] Facebook followers data is not showing in the dashboard.
Resolved Minor
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Outage Details
Components affected
Khoros Social Marketing AnalyticsLatest Updates ( sorted recent to last )
We discovered that Facebook followers' metrics in Marketing were affected by a change from the Meta side as Meta deprecated certain APIs in March.
We recommend you to follow Khoros Atlas Article below for detailed info:
Atlas Article: https://community.khoros.com/t5/Release-Notes/Announcement-Facebook-API-deprecation-updates/ba-p/756084
We are resolving this status page, please feel free to contact Khoros Support team in case any assistance is required.
We are experiencing failures while trying to load Facebook follower widgets in Marketing and observing 'No Data Available' message. The team is actively investigating the issue and will update you on progress.
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