Outage in Khoros

[Marketing-Publishing] Unable to publish Instagram posts with multiple assets

Resolved Minor

September 11, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing publishing failure in Marketing for Instagram, which affects publishing for Instagram posts containing multiple assets(more than one). It appears to be an issue on the Meta side, and we are tracking the progress with the Meta team. We will keep you updated as we have an update from the Meta team.

Components affected

Khoros Social Marketing Publishing

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 09/12/2024 04:35PM

We confirm that the affected services have been restored by Meta team and are working as expected. We are considering this incident resolved now.

MONITORING 2 months ago - at 09/12/2024 01:26PM

Meta has restored the affected services. We will continue to monitor the situation and keep you updated.

INVESTIGATING 2 months ago - at 09/11/2024 03:57PM

We are experiencing publishing failure in Marketing for Instagram, which affects publishing for Instagram posts containing multiple assets(more than one). It appears to be an issue on the Meta side, and we are tracking the progress with the Meta team.
We will keep you updated as we have an update from the Meta team.

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