[Care] Performance Degradation in Khoros Care

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information is available.

The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information is available.

We have taken further action and can observe improvement in the situation.
We are actively tracking performance and taking action as needed. We will keep you posted as we have more info.

We're continuing to investigate the issue and are running internal tests. We'll keep you updated as we make progress.

Our Engineering team has identified a performance degradation issue with Manage View and are investigating.

We’ll share updates as soon as we have more information.

The engineering team continued making additional optimizations and expect affected customers to experience improvements in performance.

We will continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information becomes available.

The engineering team have made additional optimizations and expect affected customers to experience additional improvements in performance. We continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.

We will provide further updates as new information becomes available.

The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information is available.

The engineering team is continuing to work on reducing the performance impact. Over the weekend, we will monitor the system closely to maintain stability and evaluate the effectiveness of the implemented changes. An update on progress and the overall performance will be shared on Monday, November 25, 2024.

Our teams have been implementing a series of improvements and have reduced the impact from yesterday. Work will continue to further reduce performance impact over the next 24 hours, at which time we will issue another update.

Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs.
Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.

We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns.
We are actively investigating it, and we will keep you updated as we have more information available.