Outage in Khoros

[Marketing] Unable to re-authenticate the Facebook and Instagram accounts

Resolved Major
November 06, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles. We are actively investigating the issue and will keep you updated on the progress.
Components affected
Khoros Social Marketing Publishing Khoros Social Marketing Analytics Khoros Social Marketing Account Administration

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/06/2024 01:47PM

This incident stands resolved.

MONITORING 12 months ago - at 11/06/2024 09:34AM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

IDENTIFIED 12 months ago - at 11/06/2024 06:54AM

We identified the issue and are collaborating with the Meta team to resolve it.
We will provide an update as we get information from the Meta team.

INVESTIGATING 12 months ago - at 11/06/2024 06:40AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 11/06/2024 06:38AM

We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles.

We are actively investigating the issue and will keep you updated on the progress.

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