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Outage in Kickstarter

Users seeing errors on checkout

Resolved Major
April 21, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Kickstarter experienced elevated error rates and slow site performance affecting their main website and payment system for 1.3 hours. Users encountered errors during checkout and experienced degraded site performance. The team identified the root cause and deployed a fix, with full service restoration confirmed after monitoring.

We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/21/2026 08:30PM

All-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.

MONITORING 4 days ago - at 04/21/2026 08:16PM

This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.

INVESTIGATING 4 days ago - at 04/21/2026 07:39PM

We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!

INVESTIGATING 4 days ago - at 04/21/2026 07:15PM

We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!

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