Known authentication errors

We are currently investigating this incident.

We have identified a critical authentication error affecting Social SSO, email and SMS. Enterprise Connections/SSO are not affected.

We implemented a fix that resolves the issue and are currently monitoring the result. This is being treated as a serious incident and our team is working urgently.

We are currently working on invalidating all sessions that took place during the incident.

There is high latency for the Sydney region currently.

Sydney region is operational and user sessions are in the process of being invalidated.

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The team are continuing to investigate the total breadth of the incident, specifically with the invalidation of logins during the incident. We will continue to update this status page with high level information and directly to customers for information specific to their business.