Outage in Kindly

Issues with DNS provider

Resolved Major
May 10, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Currently experiencing issues with our DNS provider. Our services might be unreachable for some users.
Components affected
Kindly Handover API Kindly Application API Kindly Statistics API Kindly Bot message delivery Kindly Platform app Kindly Chat messaging client Kindly Chat log API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/10/2023 11:58AM

All services are up and running.

MONITORING over 2 years ago - at 05/10/2023 10:48AM

DNS updates are still being propagated. As this progresses, our services are becoming available again for users who were not able to connect previously.

IDENTIFIED over 2 years ago - at 05/10/2023 09:47AM

DNS servers are progressively coming back up.

The outage currently seem to affect about 50% of users.

IDENTIFIED over 2 years ago - at 05/10/2023 08:36AM

Currently experiencing issues with our DNS provider. Our services might be unreachable for some users.

Latest Kindly outages

Bots & Platform not responding when using Telenor networks - 6 days ago
Handover to human chat are failing - 7 months ago
Kindly Inbox (Live chat) responds slowly - 8 months ago
Upgrading analytics database - 10 months ago
Analytics database unplanned maintenance - 11 months ago

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