Check if Kindly is down, recent outages, user-reported issues, and outages map.
Kindly is working normally
Stay on top of outages with IsDown. Monitor the real-time status of all your vendors, SaaS, and tools, including Kindly.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Kindly status data.
IsDown has tracked 33 incidents since started monitoring Kindly status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Apr 14, 2025
02:29 AM PDT
|
Major | Handover to human chat are failing | about 3 hours |
|
Mar 18, 2025
03:45 AM PDT
|
Minor | Kindly Inbox (Live chat) responds slowly | about 7 hours |
|
Jan 15, 2025
09:20 AM PST
|
Minor | Upgrading analytics database | 1 day |
|
Dec 11, 2024
06:21 AM PST
|
Minor | Analytics database unplanned maintenance | about 1 hour |
|
Nov 14, 2024
03:36 AM PST
|
Minor | Issue with service response times | about 7 hours |
|
Aug 06, 2024
02:46 AM PDT
|
Minor | Applying changes to dialogues | about 4 hours |
|
Jul 02, 2024
07:05 AM PDT
|
Minor | Chat logs not visible | about 1 hour |
|
Jun 28, 2024
01:28 AM PDT
|
Minor | Problems with handover to live chat | about 4 hours |
|
Nov 08, 2023
12:24 PM PST
|
Minor | Kindly GPT slow or not responding | 1 day |
|
May 10, 2023
01:36 AM PDT
|
Major | Issues with DNS provider | about 4 hours |
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| Component | Status |
|---|---|
| Bot message delivery | OK |
| Platform app | OK |
| Kindly Chat messaging client | OK |
| Messaging channels and integrations | OK |
| Public APIs | OK |
| Onsite and data capture | OK |
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Quickly access the status of Kindly and 4522+ services
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Customer service platform that integrates with Facebook Messenger, offers various APIs and plugins, and features email services, data capture, and a KPI dashboard for comprehensive support management.
Monitoring Kindly since March 2021
Tracking 17 Kindly services and regions
3 incidents in 2025
Number of Incidents
0 issues
Last incident
175 days ago
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Kindly isn't down. You can check Kindly status and incident details on the top of the page. IsDown continuously monitors Kindly official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Kindly is currently operational. You can check Kindly status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Kindly being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Kindly official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Kindly last outage was on April 14, 2025 with the title "Handover to human chat are failing"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Kindly and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Kindly is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Kindly's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Kindly with maximum flexibility
IsDown monitors Kindly for major outages. A major outage is when Kindly experiences a critical issue that severely affects one or more services/regions. When Kindly marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Kindly status page for minor outages. A minor outage is when Kindly experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Kindly status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Kindly publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Kindly and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Kindly and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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