Outage in Kindly
LLM issues affecting AI-generated answers
Resolved MinorIncident Report
We are experiencing LLM-issues that could affect AI-generated answers and fallback rates
Components affected
Kindly Bot message deliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 05/19/2026 06:39PM
This incident has been resolved.
MONITORING
1 day ago - at 05/19/2026 04:07PM
The behaviour looks more stable, and we are monitoring the behaviour.
MONITORING
1 day ago - at 05/19/2026 04:07PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 05/19/2026 03:49PM
The behaviour looks more stable, but there could still be instances of partially degraded performance.
IDENTIFIED
1 day ago - at 05/19/2026 02:13PM
The behaviour seems inconsistent, while we are working on a fix
INVESTIGATING
1 day ago - at 05/19/2026 12:18PM
We are experiencing LLM-issues that could affect AI-generated answers and fallback rates
Latest Kindly outages
Performance-issues with AI-matching causing increased fallback rates - about 8 hours ago
Partial downtime in analytics - 2 months ago
Migration on Kindly Inbox Databases - 4 months ago
Analytics dashboards fails to load - 4 months ago
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