Outage in Kindly
Performance-issues with AI-matching causing increased fallback rates
Minor
May 20, 2026 - Started about 7 hours ago
Official incident page
Official incident page
Incident Report
We are working as hard as we can to restore performance
Components affected
Kindly Bot message deliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 3 hours ago - at 05/20/2026 01:21PM
We have implemented a fix and seeing improved performance. We continue monitoring the behavior
IDENTIFIED
about 4 hours ago - at 05/20/2026 01:08PM
We are still working on the issue causing failed message delivery and error codes in several bots.
Coming back with an update as soon as possible
IDENTIFIED
about 4 hours ago - at 05/20/2026 12:42PM
We are still experiencing inconsistent performance issues with AI-matching and Bot-outpus.
Working as hard as we can to fix
IDENTIFIED
about 5 hours ago - at 05/20/2026 11:40AM
We are still working on restoring optimal performance
IDENTIFIED
about 7 hours ago - at 05/20/2026 09:30AM
We are working as hard as we can to restore performance
Latest Kindly outages
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Partial downtime in analytics - 2 months ago
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