Outage in Kindly

Applying changes to dialogues

Resolved Minor
August 06, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We experience some issues when applying changes to newly saved dialogues. Your edit will be saved, but it might not have the immediate effect in the bot as you are used to. The queue of applying the changes gets clogged, resulting in some changes taking up the available resources for others (also known as an indexing issue). We are aware of what is wrong and are working on short term and long term fixes to the problem.
Components affected
Kindly Platform app

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/06/2024 01:54PM

The issues is now resolved.
All bots using Intents/Kindly Plus should no longer experience any delays.
Bots still using samples might experience some delay if lots of changes are applied at the same time.

IDENTIFIED over 1 year ago - at 08/06/2024 11:27AM

We are currently testing a fix in our staging environments.

IDENTIFIED over 1 year ago - at 08/06/2024 09:46AM

We experience some issues when applying changes to newly saved dialogues. Your edit will be saved, but it might not have the immediate effect in the bot as you are used to.

The queue of applying the changes gets clogged, resulting in some changes taking up the available resources for others (also known as an indexing issue). We are aware of what is wrong and are working on short term and long term fixes to the problem.

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