Outage in Kindly

Issue with service response times

Resolved Minor
November 14, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation. Most users should not be affected.
Components affected
Kindly Bot message delivery

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/14/2024 05:46PM

All systems seems stable.

MONITORING 12 months ago - at 11/14/2024 02:48PM

The issue might be related to high traffic, but not clear. Services have been upscaled and we will monitor the changes and results tomorrow.

INVESTIGATING 12 months ago - at 11/14/2024 12:32PM

Still investigating, trying different approaches to find the core issue.

INVESTIGATING 12 months ago - at 11/14/2024 11:36AM

We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation.
Most users should not be affected.

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