Outage in Kindly

Issue with service response times

Resolved Minor
November 14, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation. Most users should not be affected.
Components affected
Kindly Bot message delivery
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/14/2024 05:46PM

All systems seems stable.

MONITORING 4 months ago - at 11/14/2024 02:48PM

The issue might be related to high traffic, but not clear. Services have been upscaled and we will monitor the changes and results tomorrow.

INVESTIGATING 4 months ago - at 11/14/2024 12:32PM

Still investigating, trying different approaches to find the core issue.

INVESTIGATING 4 months ago - at 11/14/2024 11:36AM

We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation.
Most users should not be affected.

Latest Kindly outages

Upgrading analytics database - about 2 months ago
Chat logs not visible - 8 months ago

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