Outage in Kindly

Bots & Platform not responding when using Telenor networks

Resolved Major
October 28, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified that when using Telenor as a network provider, our bots will not respond, nor access our platform. We are working on finding out why.
Components affected
Kindly Platform app Kindly Bot message delivery

Need to monitor Kindly outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/28/2025 11:16AM

All systems stable.

MONITORING 5 days ago - at 10/28/2025 10:20AM

All systems seems to be back up now. Monitoring to make sure.

IDENTIFIED 5 days ago - at 10/28/2025 10:06AM

Deploying a potential fix and purging the cache.

IDENTIFIED 5 days ago - at 10/28/2025 09:43AM

Working on the workaround.

IDENTIFIED 5 days ago - at 10/28/2025 09:20AM

Working on the workaround.

IDENTIFIED 5 days ago - at 10/28/2025 09:05AM

Working on the workaround.

IDENTIFIED 5 days ago - at 10/28/2025 08:43AM

We have confirmed that Telenor is aware of the issue and have internal resources on it. We continue on our workaround in parallel.

IDENTIFIED 5 days ago - at 10/28/2025 08:40AM

Looks to be more companies than Kindly that are affected. Still working on the workaround.

IDENTIFIED 5 days ago - at 10/28/2025 08:31AM

Working on workarounds while getting in contact with Telenor.

IDENTIFIED 5 days ago - at 10/28/2025 08:13AM

We have identified that when using Telenor as a network provider, our bots will not respond, nor access our platform.
We are working on finding out why.

Latest Kindly outages

Handover to human chat are failing - 7 months ago
Kindly Inbox (Live chat) responds slowly - 8 months ago
Upgrading analytics database - 10 months ago
Analytics database unplanned maintenance - 11 months ago
Issue with service response times - 12 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook