Outage in Kindly
Communication between chat clients and our servers is faulty.
Resolved MajorIncident Report
Because of some protocol changes we are experiencing problems between bubble and server connection, We identified the reason and we are trying to get it out as soon as possible. Due to how browser caching works, it will take some time to get it effective. Thanks for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/27/2026 03:07PM
This incident has been resolved.
MONITORING
6 days ago - at 01/27/2026 11:36AM
A fix has been implemented and we are getting reports of working bots, we are still monitoring
IDENTIFIED
6 days ago - at 01/27/2026 11:26AM
Because of some protocol changes we are experiencing problems between bubble and server connection, We identified the reason and we are trying to get it out as soon as possible. Due to how browser caching works, it will take some time to get it effective. Thanks for your patience.
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Handover to human chat are failing - 10 months ago
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