Outage in Kinsta

Issues reaching support via chat

Resolved Major
July 29, 2025 - Started 5 days ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently seeing some reports of customers unable to reach us via chat despite having an active plan. We are investigating this issue; for the moment, if you are seeing issues reaching out via chat, please contact us at support@kinsta.com so that we can assist further.
Components affected
Kinsta support system
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/30/2025 10:06AM

This incident has been resolved.

MONITORING 4 days ago - at 07/30/2025 08:15AM

We are continuing to monitor the situation.

MONITORING 4 days ago - at 07/30/2025 05:56AM

A fix has been implemented, and we are monitoring the results. If you continue to experience issues reaching out via chat, please contact us at support@kinsta.com so we can assist you further.

INVESTIGATING 4 days ago - at 07/30/2025 04:50AM

We are actively continuing our investigation into this issue.

INVESTIGATING 4 days ago - at 07/30/2025 12:14AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 07/29/2025 09:30PM

We are currently seeing some reports of customers unable to reach us via chat despite having an active plan. We are investigating this issue; for the moment, if you are seeing issues reaching out via chat, please contact us at support@kinsta.com so that we can assist further.

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