Outage in Kinsta

Issues reaching support via chat

Resolved Major
July 29, 2025 - Started 5 days ago - Lasted about 13 hours
Official incident page

Need to monitor Kinsta outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kinsta, and never miss an outage again.
Start Free Trial

Outage Details

We are currently seeing some reports of customers unable to reach us via chat despite having an active plan. We are investigating this issue; for the moment, if you are seeing issues reaching out via chat, please contact us at support@kinsta.com so that we can assist further.
Components affected
Kinsta support system
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/30/2025 10:06AM

This incident has been resolved.

MONITORING 4 days ago - at 07/30/2025 08:15AM

We are continuing to monitor the situation.

MONITORING 4 days ago - at 07/30/2025 05:56AM

A fix has been implemented, and we are monitoring the results. If you continue to experience issues reaching out via chat, please contact us at support@kinsta.com so we can assist you further.

INVESTIGATING 4 days ago - at 07/30/2025 04:50AM

We are actively continuing our investigation into this issue.

INVESTIGATING 4 days ago - at 07/30/2025 12:14AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 07/29/2025 09:30PM

We are currently seeing some reports of customers unable to reach us via chat despite having an active plan. We are investigating this issue; for the moment, if you are seeing issues reaching out via chat, please contact us at support@kinsta.com so that we can assist further.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook