Outage in Kinsta

MyKinsta Support System Unavailable

Resolved Major

January 09, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Components affected

Kinsta support system

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 01/09/2026 09:23PM

Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.

MONITORING 1 day ago - at 01/09/2026 08:59PM

Intercom has implemented a fix and we are continuing to monitor the service.

IDENTIFIED 1 day ago - at 01/09/2026 08:42PM

Intercom has identified a database issue and they are working on restoring the application as soon as possible. We appreciate your patience while the upstream provider works on resolving this issue.

IDENTIFIED 1 day ago - at 01/09/2026 08:03PM

Our upstream provider has identified an issue and they are investigating into the matter as well. They have a status page open you may find at https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W

INVESTIGATING 1 day ago - at 01/09/2026 07:45PM

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Latest Kinsta outages

MyKinsta APM service disruption - 2 days ago

MyKinsta actions are failing to complete. - 5 days ago

MyKinsta Support System Unavailable - 6 days ago

Kinsta.com website is temporarily unavailable - 10 days ago

Our main website (Kinsta.com) is down - 10 days ago

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