Outage in Kisi
Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with restriction
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
All incorrect unlock events have been fixed.
We are currently correcting the affected unlock events.
We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.
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