Outage in Kisi
Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with restriction
Resolved MinorIncident Report
We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 01/26/2024 02:53PM
All incorrect unlock events have been fixed.
MONITORING
almost 2 years ago - at 01/26/2024 10:48AM
We are currently correcting the affected unlock events.
MONITORING
almost 2 years ago - at 01/25/2024 03:11PM
We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.
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