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Outage in Klarna

Klarna Express Checkout iOS degradation

Resolved Minor
July 24, 2026 - Started 28 days ago - Lasted 20 days
Official incident page

Incident Report

Summary AI Generated

Klarna Express Checkout in popup mode was broken for iOS users on Safari and Chrome following a third-party browser change, preventing affected customers from completing checkout after login. Android and desktop users were unaffected throughout the incident. A fix was implemented and gradually rolled out to merchants over approximately 20 days, with the incident fully resolved on August 13, 2026.

Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 08/13/2026 08:07AM

Klarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you.

MONITORING 14 days ago - at 08/07/2026 01:40PM

Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

MONITORING 17 days ago - at 08/04/2026 11:50AM

Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

MONITORING 21 days ago - at 07/31/2026 01:40PM

Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.

MONITORING 25 days ago - at 07/27/2026 02:20PM

Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.

MONITORING 28 days ago - at 07/24/2026 08:40AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 28 days ago - at 07/24/2026 08:07AM

Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change.

We are working to restore the services as soon as possible.

Thank you for your patience.

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