Outage in Klaviyo

Double opt-in email sending errors

Resolved Minor
August 21, 2024 - Started 4 months ago - Lasted about 24 hours
Official incident page

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Outage Details

Klaviyo experienced an issue with sending double opt-in emails from 11:06 AM (US Eastern Time) to 11:47 AM. For accounts using non-dedicated sending domains, double opt-in emails were not sent during that window, but they are now sending without issue. We are currently investigating if we can retry sending the double opt-in emails from during that window.
Components affected
Klaviyo List Subscription
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/22/2024 05:06PM

This incident is resolved. We were able to re-send double opt-in messages to a subset of the requests in the incident window.

MONITORING 4 months ago - at 08/21/2024 05:33PM

Klaviyo experienced an issue with sending double opt-in emails from 11:06 AM (US Eastern Time) to 11:47 AM. For accounts using non-dedicated sending domains, double opt-in emails were not sent during that window, but they are now sending without issue. We are currently investigating if we can retry sending the double opt-in emails from during that window.

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