Outage in Klaviyo

SMS MFA Codes not sending

Resolved Minor
March 06, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

At 4:40pm US Eastern we identified an issue that prevents users from signing in or signing up with SMS MFA. We are working to resolve the issue, and in the meantime, users can still set up or log in with MFA via Authenticator App. Please reach out to support if you cannot access your account.
Components affected
Klaviyo App
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/06/2025 11:29PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/06/2025 10:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/06/2025 10:31PM

At 4:40pm US Eastern we identified an issue that prevents users from signing in or signing up with SMS MFA. We are working to resolve the issue, and in the meantime, users can still set up or log in with MFA via Authenticator App. Please reach out to support if you cannot access your account.

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