Outage in Klaviyo

Issues with custom profile property availability

Resolved Minor
March 27, 2025 - Started 8 days ago - Lasted 4 days
Official incident page

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Outage Details

Beginning at 12:02 PM US Eastern Time, Klaviyo began experiencing issues with custom profile properties appearing in drop downs throughout the app. The root cause has been identified and addressed, custom profile property functionality has been restored. We are monitoring to confirm all impacts have been resolved and there are no further issues.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/31/2025 01:38PM

This incident has been resolved.

MONITORING 8 days ago - at 03/27/2025 05:40PM

Beginning at 12:02 PM US Eastern Time, Klaviyo began experiencing issues with custom profile properties appearing in drop downs throughout the app.

The root cause has been identified and addressed, custom profile property functionality has been restored. We are monitoring to confirm all impacts have been resolved and there are no further issues.

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