Outage in Klaviyo
Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Resolved MajorIncident Report
Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 11/28/2025 10:05PM
This incident has been resolved.
MONITORING
8 days ago - at 11/28/2025 09:11PM
Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.
IDENTIFIED
8 days ago - at 11/28/2025 08:46PM
Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.
INVESTIGATING
8 days ago - at 11/28/2025 08:27PM
Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.
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