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Outage in Klaviyo

Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

Resolved Major
November 28, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/28/2025 10:05PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/28/2025 09:11PM

Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.

IDENTIFIED about 2 months ago - at 11/28/2025 08:46PM

Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.

INVESTIGATING about 2 months ago - at 11/28/2025 08:27PM

Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.

Latest Klaviyo outages

Issues with Campaign Sending and Scheduling - 10 days ago
Users with access to multiple accounts being unable to switch accounts - about 1 month ago
Data processing delays - about 1 month ago
Template Cloning Functionality - about 1 month ago
Customer Agent Follow Up Prompts not Appearing - about 2 months ago

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